Q.
Where do you operate ? What type of transfers you do ?
Our operations
are in Rome,Italy.We do airport transfers and port transfers
in Rome and Civitavecchia port areas.Our shuttles are privately
for you and we will not make you wait for others at the
airport, port or hotels. Our services are also available
in Civitavecchia Port. We can do transfers to any part of
Italy from Rome airports or Rome City Hotels.
Q.
Are your shuttles non smoking? Air conditionned? How many
do they seat ? All
our shuttles are non smoking and are airconditioned. We
usually do transfers with Mercedez cars and Vans, their
size will depend on how many persons you are.For a transfer
of two persons we usually send a Merecedez sedan which will
accomodate upto 3 persons. For a transfer of more than three
persons we always send a Mercedez Van with much space for
you and to accomodate your luggage.
Q.
Are reservations required to take
the Shuttle ? Reservations by email are
very much appreciated at least a day before your arrival.
This will give us time to co ordinate our daily operations
with maximum efficiency.You can make lastminute booking
just by calling us on the number you find here on our website.
Q.
How far in advance must I reserve? As early
as possible or at least one or two day before your arrival
. But we suggest to make bookings as early as possible to
make sure that we have sufficient availability to take your
reservation. If you want to make a last minute booking
call us atleat a couple of hours before your arrival in
Rome Airport. You can reserve your transfers
even before a couple of months if you have all the details
necessary. We always appreciate a reminder email or a phone
call to reconfirm your transfer a couple of days before
your arrival.
Q.
How many pieces of luggage you will
take on the vehicle? There are no
restrictions from our side on how much luggage
you can bring.Please specify the number of bags ( either
big or small ) you have while filling the Shuttle Request
Form.
Q.
Are your prices per person?
Our prices are always for each trip (transfer) and not per
person.
Q.
Do your prices include " Taxes
& Service Charges " ? Our prices
are "all inclusive", nothing more than what we
quote.
Q.
Do we pay Extra Charges during the
"night time transfers" ? We actually
charge a "Night Surplus Charge" for the transfers
from 20:00 pm ( 09:00 p.m ) to 06:00 am. This amount will
be communicated to you while we quote for your transfer
request.
Q.
Can we pay you with a credit card ? We prefer
cash payment in Euros, credit card payments are possible
only if you prepay your reservation through "Paypal".
Q.
Can we pay in US Dollars ?
We prefer the payment in cash (euros), you can
even pay in US Dollars, the rate will be calculated on the
basis of that day's exchange rate and you have to pay a
small amount more for bank charges.
Q.
Do you accept Traveller's Check ?
Sorry,we cannot accept Traveller's Cheques.
Q.
How do we finalize our booking?
We just need your flight details plus name, email
and tel.numbers ( in case of a Cruise Ship Transfer (port
Transfer)- The ship Details ). Over all you have to confirm
the Pickup time. We always appreciate a reconfirmation or
a reminder a week before your arrival.This is all what we
request for a individual booking. In case of a group booking
( for more than 10 persons ) a deposit of 20 % of the transfer
charge is necessary.
Q.
Do you need a credit card to guarantee a shuttle reservation
? We don't require your credit card details
to book/confirm the shuttle. We ask for a deposit prepayment
through "paypal" only in the case of shuttles
for groups (more than 10 persons).
Q.
How can I contact you from the Airport?
Usually you have to book the transfers at least 1 day before
your arrival. But if you want to contact us from the airport
you can simply dial our call center number 347
6036166 from the pay phones at the airport.We
are available 24 hours a day, so you can contact us at any
time.
Q.
What's up if my arriving flight is
delayed ? We check online the flight delays
so our drivers will be updated about the delay's, so a driver
will be there for you even if your flight is delayed. But
if you have the possibility to communicate us any delay
or cancellation please call us immdediately.
Q.
Does the airport transfer take us directly to our accommodation?
Yes, we transport you directly to and from your chosen accommodation,
or as near as the vehicle can get. We aim to provide a door-to-door
service. Occasionally ( in very rare cases ) this not possible
for access reasons (narrow or pedestrian streets, private
estates, or type / size of vehicle physically not allowing
a nearer approach, police requirements, meteorological conditions
like snow blocking access to hotel, etc. ) in this case
you will be dropped and collected at the nearest available
point.
Q.
If our flight is delayed, will the driver be waiting for
us? Yes, flight arrival times are always
monitored by our operators, so the driver will be updated
with your flight arrival time. But If your baggage is
lost or if you are late for any other reason
please inform us soon, otherwise the driver will be waiting
without any notice and this lateness will be charged.. In
case you miss the flight contact us immediately to re-schedule
your pick-up.
Q.
How do we meet with your driver? (Airport
: ) After
collecting your luggage and clearing customs, there is a
public lounge where people wait for passengers to come out.
You will see people holding "Name cards" and your
driver will be there holding a name card with your "SURNAME".
Please remember to have our phone number with you, if you
are unable to find the driver please wait for 5 minutes
and then call our number then we will direct you to the
driver. Normally it takes about 40 minutes from the time
when the plane lands until you actually get to the public
lounge. If you see that it will take longer, for example
if your luggage is lost , please call us or ask the custom
officer to let you come out for a second to tell your driver
you'll be late. (
Civitavecchia Cruise Port : )
Your driver will wait near the ship, just where your ship
docks at the time you set to meet us. He will be having
a name card written your "SURNAME", just tell
him that you are waiting for Zelit Limousine . (Hotel
: ) Your driver will meet you
at the hotels Lounge / Reception at the time confirmed during
the reservation. If you want to remain in your room, we
will make the receptionist call you, in this case please
just leave a message at the reception that we have an appointment
with you. (Train
station : ) Arriving at the station
( Rome termini Station), just as you come down from the
train, you'll see the driver waiting with a sign with your
name right on the platform where the train pulls in. You
should simply come down from your cabin and walk towards
the head of the train where the driver is waiting. (
Private Appartments or Addresses : ) The
driver will either wait at the entrance of the building
or if you want us switch the door bell, please provide us
the door number (appartment number) also
while booking.We can also call you on your phone on providing
the number.
Q.
How far is Rome city from Fiumicino
airport? Rome city is 30 kms away from the
Leonardo da Vinci International Airport of Fiumicino.
Q.
How far is Rome city from Civitavecchia
Cruise Ship Port? Rome city is almost 110
kms away from the Civitavecchia Port. From Fiumicino airport
normally it takeas an hour to reach the Civitavecchia cruise
port terminal. From a hotel in Rome city center, the time
to reach Civitavecchia port will be more or less one and
a half hours.
Q.
What is the baggage policy for transfers?
There are no limitations for the luggage, only
thing is that, kindly inform us how many bags you will be
having.
Q.
We may take more/less than 30- 45
minutes to exit. Will the driver be there?
Driver will be waiting for you. The 30- 45 minutes indicated
is an average time passengers take to exit with luggage.
If you foresee that you will take less time (in case you
have only hand luggage) or more time (reduced mobility,
etc) please advise in the comments box while making your
request, or if you want to call us to notify the same you
can always call our Call center. In case you have to report
lost baggage , please come to the arrivals lounge and tell
the driver to wait, or please call us, otherwise driver
will be waiting for you without any notice.
Q.
How long will the driver wait for
us to clear customs? The driver will normally
wait up to 60 minutes after your flight has landed before
making enquiries with the airline, customs or immigration.
After this procedure and if there is no sign of the passenger
the driver will contact our call center to see if the client
called our call center. The driver will never leave the
airport with out appropriate indications from our Call center
Operators. If you are delayed in customs, immigration,
baggage collection or lost luggage please call our offices
to ensure that your driver will wait.
Q. What
happens if I can’t find my driver at the airport?
Call the emergency/ call center telephone number you will
receive with your booking confirmation ( THE NUMBER ON OUR
WEBSITE ), and you will be soon directed to your driver.Please
don't leave the airport without contacting us, otherwise
remember that the driver will wait there for you for a long
time.
Q.
My flight has been cancelled. What
do I do? Please inform us as early as possible.
Send an email or just call us.
Q.
I have walking difficulties, so it may take me a while to
come through. Will the driver wait for me?
Yes, the driver will wait. If you foresee an expected delay,
please indicate this fact in the "Comments" section
of the booking form.
Q.
We would like to arrive at the airport
well in advance of our flight. How can we ensure this will
happen? We aim to transfer our passengers
2 and a half hours prior to flight take off. Most airline
companies open their check-in desks 2 hours prior to flight
take off, and close check-in 40-45 minutes prior to flight
take off. You can always specify/Decide the transfer
(Pickup time) during your reservation.
Q.
Should I put down our flight arrival
/ departure times taking on your time difference?
You should provide us with the times as shown on your flight
tickets, without modifying. All pick-up times will be calculated
precisely and confirmed to you on your booking confirmation.
You can always decide upon the pickup time.
| |
Call
us now to book |
: + 39-
347 6036166
|
| We
speak english |
| From
USA / CANADA Dial |
:
--011 + 39 +347 6036166
|
********************************"Buon
Viaggio"*************************************
You
don't have to prepay or send
credit card details to book, but,
If you want to prepay your transfer :
